VACANCY - Customer Support Representative, Exeter
Fixed Term Contract (16 months), Monday to Friday, 39hrs per week The core hours for this role are 8.30am to 5.15pm, however flexibility is required to cover the department from 8:00am or up to 18:00pm on a Rota basis. Preferred start date 5th June 2023 (flexible).
Founded in 1949, Vapormatic UK Ltd has grown into a global company, marketing one of the largest ranges of replacement tractor parts and accessories in the world and distributing products to a growing customer base in over 80 countries. Since 2001 Vapormatic has been fully owned by John Deere, supplying both Deere & Independent dealers with a broad portfolio of all makes quality parts.
Vapormatic has its head office located on Sowton Industrial Estate in Exeter, UK, with distributors located throughout the world, offering a comprehensive range of over 30,000 quality parts and accessories for all tractor makes and equipment. Customer focused, Vapormatic is committed to delivering its company values of Quality, Availability, Service and Value.
This role sits within our friendly and committed Customer Service Team who provide customer service and support to our existing customer base, including long standing customers to ensure they receive a personal and exceptional service. You will be the frontline support to both our valued customers and our dedicated field sales team.
The successful candidate will be required to proactively deal with all manner of enquiries relating to customer service, customer order processing, product identification, and technical support, as well as being a first contact for resolving any concerns and issues raised.
The successful candidate will be able to demonstrate previous experience and knowledge of working in a fast-paced customer driven environment. We are looking for somebody who is customer focused, enthusiastic and has a flexible attitude, with the ability to prioritise and manage a workload effectively.
Key attributes of a successful candidate: - A 'customer first' attitude and approach to working - The ability to communicate with customers easily and effectively with strong interpersonal, negotiation and conflict resolution skills - A positive can do attitude - The ability to adapt - Ability to work under own initiative, with good organizational and prioritization skills - Attention to detail and good time management skills - Good organisational and administration skills - A good level of IT literacy, including MS Office Suite - Experience of AS400 systems would be advantageous - Agricultural industry and machinery or parts background would be advantageous but not essential
What will you get in return? As a division of John Deere, Vapormatic is a supportive and flexible employer and we value our employees. Our total rewards include more than a competitive salary. We offer a supportive, flexible, and inclusive working environment. A competitive bonus scheme (subject to availability), contributory pension scheme, Group Income Protection and Group Life Assurance, Death in Service benefits.
Other great benefits include Cycle to Work Scheme, Employee Assistance Programme, Long Service bonus holidays and the opportunity to buy and sell holiday, along with charitable and employee events throughout the year.
John Deere is an equal opportunities employer. No matter who you are - you are welcome at John Deere! We firmly believe that diversity and inclusion make us even stronger. If you see yourself here, we look forward to receiving your online application!
For further details and to apply visit www.deere.co.uk Careers page, Job-Opportunities-UK. Internal applications should be made via Talent Central.
We reserve the right to close this vacancy before the expiry date and appoint a candidate if we receive sufficient applications.
Closing date for applications: Friday 19th May 2023